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Questions before buying, help installing it in NinjaTrader 8, or anything at all about your license. A person reads every one of these.

This form is the way in
We do not publish an email address anywhere. What you write here becomes a ticket with its own reference, so nothing gets lost between newsletters and spam.
How long we take
Under one business day. If it is a license problem that is keeping you from trading, sooner.
If it is about your license
Your key, your downloads and your active machines are all in your account area. Sign in: no password needed, we email you a code.
Who is behind the site
The company details are in the legal notice.
Already have a ticket open? Follow it here with the link we emailed you, or from your account area. Replying inside the ticket keeps the whole conversation in one place.
If it is a technical problem, the more you tell us the fewer rounds it takes: your NinjaTrader version, what you were doing, and the exact error text if there is one. If you have an order reference, include it.
Five-character verification code
It is ours, not Google's: it sends nothing to any third party and sets no cookies.

We use what you write here only to answer you. It is stored as a support ticket and nothing else. See the privacy policy, and pick "Something else" if you want your data deleted.